A random selection of patients who received care in the Western Isles over the last 12 months is being asked about individual experiences of services to help target improvements.
The second Better Together Inpatient Patient Experience Survey was launched on January 27 2011, and 785 individuals have been sent a questionnaire, which asks for details of the quality of care they received whilst in hospital. Individuals who have received questionnaires are being encouraged to ensure that completed questionnaires are returned in the pre-paid envelope provided by the deadline of April 25 2011.
Better Together is Scotland’s Patient Experience Programme. It supports the NHS Board, frontline staff and patients in driving forward service improvement. The Better Together Programme highlights a commitment by the Scottish Government and NHS to delivering patient-centred care based on a mutual ethos where staff and patients are co-owners of the NHS and have a greater say in the way services are delivered.
NHS Western Isles received some exceptionally positive results from last year’s survey, and also constructive feedback which has helped us to target areas for improvement. Some of these improvements include:
- · Help with arranging transport – An audit of patient transport carried out in conjunction with Public Social Partnership and will lead to the rejuvenation of the Health Care Transport Group
- · Did the information you were given before attending hospital help you understand what would happen – Patients have been involved in designing and developing patient leaflets and appointment letters
- · I knew who was in charge of the ward – Considering the purchase of photo boards for hospital
- · I was told how long I would have to wait in A & E – Considering the purchase of white boards for A&E areas, and staff to continue advising patients of waiting times.
NHS Western Isles Chief Executive Gordon Jamieson said: “Better Together helps NHS Western Isles to tap into real life patient experience, and the results of this year’s survey will support the delivery of a programme of continuous improvement which will, in turn, deliver high quality, safe and effective patient-centred care. Our aim is that patients have as positive an experience as possible when they are receiving care from NHS Western Isles and we would encourage patients to let us know about their experiences through the Better Together programme.”
Any patients who would like further information can contact PFPI Development Officer Denise Symington on 01851 708041.
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