The MSP contacted the Transport Minister, Humza Yousaf, again last month after receiving more complaints from people trying to access bus services to and from the ferry. Difficulties are heightened during peak travel periods such as the festive period and during HebCelt. It has been an ongoing problem and has led to people desperately pleading on the online Western Isles Noticeboard site for lifts in cars.
Rhoda Grant said “The problems encountered during peak travel periods are not new. They have been ongoing for years but what is disappointing is that they are still ongoing.
“People are expected to book seats on the bus at least 48hrs before travel but this isn’t always possible. Travel isn’t always planned, sometimes people have to travel at short notice or in an emergency so don’t have the 48 hours required to pre-book.
“Some constituents have contacted me telling me that, after being stuck in Inverness for the night if the ferry isn’t sailing, they can’t get on the bus the next day as they hadn’t booked the 48 hours ahead. Of course they hadn’t – they had been expecting to travel the previous day and had booked for that day.
Mrs Grant continued “It’s just not good enough. Citylink acknowledge there are problems and tell me they are committed to learning from previous failings. I have contacted them for a date to meet with a view to getting this debacle sorted out.”
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